Refund policy

 

Refund & Return Policy

All sales are final. We do not accept returns or exchanges. Damaged items and packages lost in transit are handled under the exceptions described below and in our Shipping & Delivery Policy.

If your item arrives damaged, please contact us within 5 days of delivery with photo proof of the damaged item and packaging. Once verified, we will gladly replace damaged items.

Please carefully review your order before submitting it, including product sizes, quantities, colors, and selections. If you have any questions about a product prior to ordering, we are always happy to help. It is the customer’s responsibility to ensure the correct items are selected before checkout.

We do not accept returns, cancellations, or refunds because of carrier delays or because a package does not arrive in time for your event, order, or project. Packages determined to be lost in transit are handled separately under our Shipping & Delivery Policy. We wait 7–10 business days after the last carrier scan before reshipping a lost package. If you prefer a refund instead of a replacement for a package determined to be lost, a 15% restocking/processing fee applies, and original shipping charges are non-refundable. Packages marked “Delivered” are not eligible for reshipment or refund.

We process and ship orders quickly — typically same day or next business day Monday through Friday, excluding holidays.

• Orders placed Friday after 9:00 AM Pacific Time generally ship Monday

• Weekend orders typically ship Monday

• During large sales events, holidays, promotions, or high-volume periods, some orders may ship Tuesday

If you need your order urgently, we strongly recommend selecting expedited shipping at checkout and planning ahead whenever possible. If you place an order on Friday and need it shipped the same day, please contact us immediately and we will do our best to accommodate your request, though this cannot be guaranteed.

Please also monitor the email address used on your order. Occasionally we may need to contact you regarding address issues, inventory questions, or other order-related matters. Delayed responses to emails may result in shipping delays.

We highly recommend ordering early if your items are needed for a time-sensitive event or customer order.

Thank you for supporting My Little Cakepop!