Shipping policy

Shipping & Delivery Policy

Thank you for shopping with My Little Cakepop! We work hard to process and ship orders quickly and accurately. Please review our shipping policies carefully before placing your order.

We typically ship same day or next, unless there is an issue with your order. It is very important that we have both a cell phone number and an email on your order in case there is an issue with your order - this will avoid delays. We do not guarantee delivery date. Once your package has been accepted by USPS, UPS, DHL, or FedEx, delivery timing is fully controlled by the carrier.

Carrier delays can and do occur, especially during holidays, weather events, or high-volume shipping periods. Because of this, we always recommend selecting a shipping service faster than you think you may need to allow extra time for unexpected delays.

We also highly recommend purchasing Route Shipping Protection at checkout. Route provides coverage for loss, theft, and damage during transit and offers a streamlined claims process directly through their platform. If Route protection is declined, you accept responsibility for carrier-related issues once your order has shipped, except for the lost-package remedy described below.

Our Economy Shipping (including most flat rate and free shipping options) typically takes approximately 3–7 business days in transit after shipment, this does not include weekends. Upgraded shipping options are available at checkout.

Delivered Packages

We do not reship or refund packages marked as “Delivered.”

In our experience, most packages marked as delivered arrive safely and are often located within a few days if they do not immediately appear. In rare cases, packages may be stolen or delivered incorrectly by the carrier.

If your tracking shows “Delivered” but you have not received your package, please:

Check your mailbox, front porch, garage, side doors, parcel lockers, or mail room
Check with neighbors, apartment offices, front desks, or household members
Contact your local post office or carrier directly for additional tracking information
For USPS Priority Mail shipments, your local post office may be able to verify GPS delivery coordinates

Delivery is controlled by the carrier. We do not reship or refund packages marked as “Delivered,” including those reported missing after a delivery scan. Packages determined to be lost in transit are handled separately under our Lost Packages policy below.

If you are concerned about theft or mis-delivery, we offer complimentary “Hold for Pickup” service through USPS upon request. Simply leave a note at checkout requesting that your package be held at your local post office for pickup.

We also offer FedEx shipping options, which may include photo proof of delivery for eligible residential shipments within the US and Canada.

Damaged Packages

If your order arrives damaged, you must contact us within 5 days of delivery and provide clear photo proof of the damaged items and packaging.

Once documentation is received, we will assist with filing a carrier claim and arrange a replacement shipment if approved.

Replacement shipments for damaged packages will ship using standard shipping methods. We are not responsible for carrier damage or delays. If you would like expedited shipping on a replacement order, additional shipping fees will apply.

Lost Packages

We reship packages that are lost in transit, but we do not reship or refund packages marked as “Delivered.” Packages marked as delivered are handled under the Delivered Packages section above.

A package believed to be lost will not be reshipped immediately. We wait 7–10 business days after the last carrier scan before reshipping, to give the carrier time to locate and deliver the package. After this investigation period, if the package is determined to be lost, we will arrange a replacement. This period is not a guaranteed replacement shipment or delivery date.

Our policy is to replace lost packages rather than issue refunds. Once a package is determined to be lost, if you prefer a refund instead of a replacement, a 15% restocking/processing fee applies and original shipping charges are non-refundable.

We understand that your items may be time-sensitive. If you need them before the investigation is complete and a replacement can be arranged, you will need to place a new order. A new order is separate from the resolution of your original shipment.

Carrier Responsibility

While we are committed to shipping your order quickly and accurately, once your package has been transferred to the shipping carrier, delivery is outside of our control.

We cannot be held responsible for:

Carrier delays
Lost packages
Stolen packages
Weather delays
Incorrect carrier scans
Mis-delivery by the carrier

Our Lost Packages policy is an exception to the general carrier-responsibility limitations above: we reship packages determined to be lost in transit, or provide a refund instead under the conditions stated in that section. This exception does not apply to packages marked as “Delivered.”

If your order value is significant or time-sensitive, we strongly recommend using Route Shipping Protection, requesting Hold for Pickup service, or selecting FedEx shipping options that may include photo proof of delivery.

Thank you again for supporting My Little Cakepop!

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